Maintenance Packages
A good investment. Our service does not end with the delivery and commissioning of your system. We provide customized maintenance to ensure that your system continues to do its job without any problems for years to come.
The new Dimplex Portal
With our new portal, you can quickly and easily contact our customer service team, order service packages with no hassle, and keep an eye on the current status of your orders and service contracts online at all times. Anytime and anywhere.
Specialised partners and private customers can register for the portal, which is individually tailored to their requirements, giving them full transparency and control. Discover the new portal quickly and easily!
Standard Maintenance
Services.
- yearly maintenance
- Annual one-off leak check in accordance with Regulation (EU) No. 517/2014 (relevant for heat pumps)
- Depending on the system/device type, an additional leak test during the year is necessary
- including travel, working hours and scheduling service
Payment: annually
Standard Maintenance
Your advantages & added value.
- annual maintenance for the best possible energy efficiency and thermal comfort
- optimal setting for maximum comfort and best energy efficiency
- optional: remote comfort
Maintenance Plus
Services.
- including 1 year guarantee (corresponding to the term up to a maximum of 12 years)
- yearly maintenance
- Annual one-time leak check in accordance with regulations
(EU) No. 517/2014 (relevant for heat pumps)
- Depending on the system/device type, an additional leak test during the year is necessary
- Free troubleshooting including travel time, working hours, materials and refrigerants
- optionally with online connection
Payment: annually
Maintenance Plus
Your advantages & added value.
- up to 12 years guarantee
- Cost protection and value retention
- optimal setting for maximum comfort and best efficiency
- Annual maintenance including adjustment of the parameters, cleaning of the components for the best comfort, optimal efficiency and maximum safety
- Compliance with the operator's obligation through leak testing in accordance with standard regulations
- optional: remote comfort