Simply carefree
Dimplex service packages
The smooth operation of your Dimplex system is our top priority. With our new service packages, we ensure long-term operation without faults or breakdowns. And we even offer a warranty of up to 12 years.
Welcome to the new Dimplex Portal
With our new portal, you can quickly and easily contact our customer service team, order service packages with no hassle, and keep an eye on the current status of your orders and service requests online at all times. Anytime, anywhere.
Specialised partners and private customers can register for the portal, which is customised to their requirements, giving them full transparency and control. Discover the new portal quickly and easily!
Comfort Package
Services.- 5 year guarantee
- Maintenance in the 4th year of opeartion
- Free troubleshooting including travel time, working hours, materials and refrigerants
Payment:
One-time or annual
- 5-year guarantee
- Cost protection and value retention
- Optimum setting for maximum comfort and best efficiency
- Maintenance incl. adjustment of parameters, cleaning of components for best comfort, optimum efficiency and maximum safety
Premium Package
Services.- 10 Year Guarantee
- Maintenance in the 3rd, 6th and 9th year of operation
- Free troubleshooting including travel time, working hours, materials and refrigerants
- Online connection required
Payment:
One-time or annual
- 10 year guarantee
- Cost protection and value retention
- Optimal setting for maximum comfort and best efficiency
- Regular maintenance including adjustment of the parameters, cleaning of the compponents for the best comfort, optimal efficiency and maximum safety
New service packages for System C
In addition to the Comfort and Premium packages, Dimplex offers new, comprehensive, individually bookable services for System C® that guarantee more security and convenience for system operation. With the Complete packages, Dimplex even pays your electricity costs* – for maximum cost security. If your heat pump is not repaired within three working days of contacting the Dimplex Service Team, we will cover the additional electricity costs for a second heat generator (e.g. electric heating rod) from day 4. A successful system check and an ongoing warranty are required to take out a service package. For digital maintenance, an online connection is mandatory.
Why Dimplex Service is worth it:
- all-round carefree package incl. maintenance, travel costs, materials, refrigerant and appointment service
- Optionally two, five, ten or twelve-year guarantee
- Individual decision between digital maintenance and on-site service
- Guarantee upgrade to up to twelve years possible for systems already installed
- Appointment service: arrangement of the necessary maintenance by Dimplex
- Assumption of additional electricity costs incurred in the event of a fault (only applies to COMPLETE packages – see conditions *)
- Option of a one-off or annual payment
Digital PLUS
Digital – the affordable choice!
Our new digital services for maximum flexibility and security:
- Dimplex extended warranties
- No need to be present during maintenance
- No disruption to operations during maintenance
- optimal ‘first aid’ through online diagnosis
Comfort Digital PLUS
Cost-effective and uncomplicated
5-year warranty
Premium Digital PLUS
Premium performance at a low price
10-year guarantee
Simply COMPLETE
We're going one better!
The all-round secure combination of on-site and digital services:
- Dimplex extended warranties
- all the benefits of digital services
- special services
- Dimplex pays for your electricity!
Comfort COMPLETE
Simply complete cover
5-year warranty
Premium COMPLETE
Maximum security
10-year warranty
A Good Investment
The Dimplex maintenance packages.
Our service does not end with the delivery and commissioning of your system. We provide customized maintenance to ensure that your system continues to do its job without any problems for years to come.